Tag Archives: wireless support

Wireless Network Support

Our SFWiFi client portfolio includes:
San Francisco startups with high client capacity requirements

Hotel Resort properties with 200, 300, 400 guest rooms, meeting rooms, ballrooms, outdoor grounds

Nationwide Hotel – local properties

Bay Area schools supporting 400+ students

Apartment WiFi provided as a guest amenity

Client with nationwide locations all supported with a simple cloud management system manage all locations in one dashboard

Other clients: Event WiFi, Church WiFi, Golf Course WiFi, Business Park WiFi, Warehouse WiFi, Motels, Hotels, RV Parks,
Senior Centers, Restaurant PoS WiFi, Monster Homes

Wireless Site surveys for Enterprise, Warehouses, Shopping malls, SMB offices, Schools

SF WiFi offers 24×7 guest wireless technical support services

SF WiFi offers 24×7 guest wireless technical support services

Our toll free 888 number allows your guest to reach live west coast technical support expert 24x7x365

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24×7 Guest Support Services Include:

  • 24×7 network monitoring
  • Guest WiFi configuration help
  • SSID configuration help
  • Login difficulties
  • Location of specific coverage issue or outages
  • Email issues. Provide the guest with the settings needed to send and receive email over a wireless connection using the most common email programs.
  • VPN issues. Provide help to set up a new VPN connection using the most common guidelines
  • If network outages are detected support will escalate ticket to repair issue

Monthly reports can provide detailed:

  • Calls handled
  • Average queue
  • Average call length
  • Case analysis
  • Executive Summary

24×7 Guest Support Services Pricing:

Oakland Hotel Wireless Solution

The Clarion Hotel in downtown Oakland saw the need to upgrade their wireless network. The Clarion understands the need for guest internet services and contacted SF WiFi for a wireless solution.
This project entails saturating the property with signal for guest rooms, and common areas. Our wireless solution provides superior coverage, capacity and ease of use management features to seamlessly support today’s mobile user. SF WiFi specializes in hospitality wireless solutions and has designed, installed and supports wireless in 10 of the top 25 Bay Area TripAdvisor ranked hotels.

Contact SF WiFi for more details

Home Wireless Solutions

SF WiFi serves customers in the hospitality, SMB, and hotspot markets. But what about home office wireless solutions? SF WiFi is pleased to officially announce we now support the home wireless market. We have found many commonalities among the demands of our industrial, hospitality, and residential clients. Therefore it only stands to reason that we expand our support to include homeowners.

Common Client Specifics:

  1. Wireless signal drops out at various rooms in the house.
  2. Client works from home and needs wireless signal delivered throughout the property versus having it delivered to only one or two rooms.
  3. Limited access to run new Cat 5 cables.
  4. Residents use three or more wireless devices, laptops, printers, PDA’s, iDevice docking station concurrently.
  5. Multiple complications arise in interior coverage issues artificially created by the residences’ interior walls, tiles, mirrors, granite, multiple floors, etc.
  6. A friend is a wiz with computers and has rigged a not so inexpensive network solution which only works like my brother in law – sporadically. (Okay, I threw that one in. But does it sound sadly familiar?)

Monster Home to Happy Home:

SF WiFi has serviced homes in San Francisco and the Peninsula that did not receive quality signal coverage. The owners had spent time and hundreds of dollars outfitting their homes with inefficient wireless equipment. We’ve heard it all from trying numerous repeaters, running bits of cable, and moving access points. They’ve basically have tried everything short of wiring up the kitchen sink. Needless to say, none of these methods provided a reliable solution. We admit, clients always seem skeptical when they first meet us. Their usual cry for help is, “We’ve tried everything.” But after working with us we usually hear “Why didn’t I call you sooner!”

 Process:

As a special service SF WiFi provides a free site survey to all our customers. We have found this survey helps us determine signal coverage, design access point placement, and client application needs while at the same time saves the client money. We then submit a proposal outlining our design, equipment, and installation costs.

 Final Note:

What are you really looking for in a wireless network? If it’s great coverage, reliability, stable throughput, no dropouts, and ease of use then join the long list of customers SF WiFi has satisfied over the years. Our success rate is 100%–just ask us for our referrals. We can provide your happy home a reliable wireless network so you can get the work done while listening to Pandora by the patio pool.

Flip my Wi-Fi

SF WiFi is tackling one of the most exciting aspects in data communication – flipping the wireless network. We are helping clients make the transformation from the eyesore of legacy wireless gear into an efficient, feature rich wireless system.

SF WiFi boasts a team of characters that renovates Hospitality, SMB, SME and hotspot wireless in record time. It sounds simple, but sparks fly (not really) and tempers are high (legacy resellers) before the fixer-uppers are ready to go back online.

Will “Flip my WiFi” get picked up by a major cable TV channel? That’s doubtful. But if it does you can expect to watch it on a wireless IPTV. In HD!