SF WiFi offers 24×7 guest wireless technical support services
Our toll free 888 number allows your guest to reach live west coast technical support expert 24x7x365
24×7 Guest Support Services Include:
- 24×7 network monitoring
- Guest WiFi configuration help
- SSID configuration help
- Login difficulties
- Location of specific coverage issue or outages
- Email issues. Provide the guest with the settings needed to send and receive email over a wireless connection using the most common email programs.
- VPN issues. Provide help to set up a new VPN connection using the most common guidelines
- If network outages are detected support will escalate ticket to repair issue
Monthly reports can provide detailed:
- Calls handled
- Average queue
- Average call length
- Case analysis
- Executive Summary
24×7 Guest Support Services Pricing:
- Price based on total number of rooms. For pricing contact SF WiFi
- Includes unlimited number of support calls
- Billed quarterly